WREC Member Feedback Survey
First Name:
Overall, how satisfied are you with your electric service from WREC?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How would you rate the reliability of your electric service?
Excellent
Good
Fair
Poor
When an outage occurs, how satisfied are you with WREC's response and restoration efforts?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How well do you feel WREC communicates important information (outages, safety, tips, updates, etc.)?
Extremely well
Very well
Somewhat well
Not well
Which WREC communication channels do you use most?
(Select all that apply)
Website
Facebook
Instagram
X(Twitter)
Email/E-Billing
Phone
Text Alerts
Print newsletters
Have you visited the WREC website? (wrec.net)
Yes, regularly
Yes, occasionally
No, but plan to
No
How easy it is to find information you need on the website?
Yes, regularly
Yes, occasionally
No, but plan to
No
Have you used WREC's online Member services
(such as SmartHub, WREC Mobile app, or Online Bill Pay)?
Yes, regularly
Yes, occasionally
No, but plan to
No
How would you rate your interactions with WREC employees?
(in person or by phone)
Excellent
Good
Fair
Poor
What improvements or services would you like to see from WREC in the future?
Please share and additional comments or suggestions that could help us better serve you.
Would you like to provide an e-mail address to receive a response to your feedback?
Do you allow WREC to share your feedback with our Members using your first name only?
Yes, I give my permission
No, I prefer my feedback remain private
Record Type Name
Program ID
Contact Information